HUMAN RESOURCES TECHNICIAN

Job Specifications

Class Code: VE2

Analyst: LAS, JES

Date Originated:	8/90
Dates Revised:	7/91, 12/95, 9/96, 4/00, 7/25

COUNTY OF SANTA CRUZ

DEFINITION

Under general supervision, performs a wide variety of technical human resources work by assisting human resources analysts or other professional staff in the more routine aspects of professional level assignments; independently performs special projects and assignments of a technical or complex clerical nature; acts as a lead worker to clerical staff; and performs other duties as required.

DISTINGUISHING CHARACTERISTICS

This is a technical level, paraprofessional class used in the Human Resources Department or organizations with decentralized recruitment and testing responsibilities. Incumbents work with guidance from human resources analysts or other professional staff and perform the more routine, less complex aspects of recruitment, test development and administration, job classification, updating and maintaining human resources transactions and control records, compensation and benefit management, employee relations, equal employment opportunity/non-discrimination, training, worker's compensation or risk management activities. This class differs from the next higher class of Assistant Human Resources Analyst in that Assistant Human Resources Analysts are learning to apply analytical techniques and problem-solving skills and develop alternative solutions to a variety of human resources related issues. This class differs from the lower class of Human Resources Clerk in that Human Resources Clerks predominately perform complex human resources related clerical tasks as opposed to technical and paraprofessional activities.

TYPICAL TASKS

Assists analysts with routine recruitment and testing assignments such as; coordinating recruitment and testing activities for classes with standardized exam plans, screening applications, counseling employees and applicants regarding training, education and experience requirements for County employment, scheduling and coordinating rating panels, proctors, facilities and materials; assists rating panels as necessary; conducts outreach recruitment activities; administers bilingual and other special examinations; compares class specifications with one another or with employee qualifications to determine eligibility for transfers, alternate list use or job matches with other jurisdictions; processes temporary help requests from a County-wide pool or through outside employment agencies; updates and maintains a variety of logs, records, policies and procedure manuals; monitors and provides technical assistance on human resources/payroll transactions for compliance with Personnel Regulations, Civil Service Rules, Human Resources Administration, and MOUs; uses a personal computer or accesses the mainframe to input, access or process information; conducts and responds to salary, benefit or other surveys; monitors collective bargaining agreements and implements their provisions; plans, schedules and implements county-wide training programs, recruits and negotiates costs with instructors; coordinates the leave of absence and employee insurance provisions in conjunction with Federal and State regulations and County policies; implements new employee benefits program; coordinates annual open enrollment periods; counsels employees regarding leaves of absence procedures and employee insurances; resolves insurance eligibility problems with both employees and outside vendors; provides claims data to outside vendors; collects data and prepares a variety of reports, including workload or claims loss statistics; investigates Worker's Compensation, Unemployment Insurance (UI) or liability claims, represents the County at UI hearings; responds to inquiries from employees and the public on a variety of human resources related topics; prepares correspondence; acts as a lead worker to clerical staff.

EMPLOYMENT STANDARDS

Working knowledge of:

• Recordkeeping practices and procedures.
• Office procedures and practices.
• Database, word processing and spreadsheet applications.

Some knowledge of:

• The principles and practices of human resources administration including recruitment, selection, classification, compensation and benefits, employee relations, risk management, Worker's Compensation, Equal Employment Opportunity/non-discrimination and training.

Ability to:

• Plan, schedule, coordinate and publicize a variety of human resources-related group activities, such as examinations, training programs, job fairs and employee insurance enrollment functions.
• Work independently while performing a variety of duties.
• Exercise good judgment and problem-solving skills.
• Learn to use the software required to operate the computers.
• Apply basic mathematical, accounting and statistical techniques.
• Prepare and present oral and written material clearly, concisely, and effectively to groups and individuals.
• Read, understand, interpret, apply and explain laws, rules, policies and procedures.
• Establish and maintain effective working relationships with colleagues, claimants, applicants and the public.
• Schedule and prioritize work to meet constant or changing deadlines.
• Train and coordinate the work of clerical employees.
• Operate standard office equipment.
• Perform keyboard tasks at a moderate rate of speed (some positions).
• Lift items weighing up to 55 pounds, such as boxes of applications or other forms (some positions).
• Perform tasks requiring strength, such as pulling 80 pounds of supplies on a cart to an examination site or health fair (some positions).

Education and Experience:

Any combination of education and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

One year of experience performing duties comparable to those of a Human Resources Clerk in Santa Cruz County; OR

Two years of responsible journey level clerical experience which included the interpretation and application of human resources rules or regulations; OR

Two years of college coursework and some clerical experience which provides the knowledge and abilities listed above.

Special Requirements/Conditions:

• License Requirement: Possession of a valid California class C driver's license, or the ability to provide suitable transportation which is ap proved by the appointing authority.
• Special Working Conditions: Some positions may occasionally have expo sure to variable temperatures and weather conditions, high levels of noise, strong, unpleasant odors, possible sunburn, bodily injury or contact with toxic substances or chemical irritants.
• Other Requirements: Some positions may be required to work a flexible schedule, including some evenings, weekends, or on an emergency basis.

Bargaining Unit: 41
EEOC Job Category: 03
Occupational Grouping: 87
Worker's Comp Code: 0053