ANIMAL SERVICES COORDINATOR
Job Specification

Class Code: AC4
Analyst: GLD, CJS	, SC

Date Originated: 06/02

Date Revised: 6/04, 6/18, 5/25

SANTA CRUZ COUNTY

DEFINITION

Under direction, to plan, coordinate, implement, and monitor one or more programs within the Animal Services Authority; to develop program materials; to supervise and direct those involved in delivering program services; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

Incumbents in this classification work independently to provide day-to-day program coordination, implementation, evaluation, and assistance in program and policy development. Positions in this classification coordinate programs such as Animal Care, Client Services, Foster Care, Volunteer Recruitment, and Public and Community Relations. This classification is distinguished from management staff in that the latter are responsible for program oversight, overall program and policy development, program review and program budget, and the former is responsible for operations of specific program(s).

TYPICAL TASKS

· Coordinates, implements, and monitors program activities;

· Assists in developing plans, policies and procedures related to animal care and keeping, client services, or other Animal Services Authority programs;

· Recommends changes in programs as appropriate;

· Prepares reports, documents, and correspondence related to program activities;

· Develops program materials, including educational materials for training and outreach purposes, reviews program materials for accuracy and appropriateness;

· Represents program to the community;

· Schedules, assigns, trains, coordinates, supervises, monitors, and evaluates the work of assigned staff or volunteers and assists them in solving problems;

· Solves difficult problems;

· Assists in hiring decisions for staff assigned to program areas;

· Prepares bi-weekly time sheets;

· Provide input and support for animal pathway decisions based on accepted criteria of the Animal Services Authority;

· Train and support volunteers in work area;

· Inputs, accesses and analyzes data using a computer;

· Assists in development and maintenance of policies and procedures manuals for program area;

· Oversees the preparation and maintenance of records and literature available to staff and the public;

· Develops and maintains good relationships with other animal welfare agencies, rescue groups, community veterinarians, and interested members of the public;

· Oversees the operation of the shelter in the absence of Supervising Animal Services Shelter Manager; 

· May gather and provide information for grant, foundation, or private donor proposals;

· Performs related duties as assigned.

Animal Care Program Assignment:

· All typical tasks listed above;

· Make and carry out euthanasia and other animal pathway decisions based on accepted criteria of the Animal Services Authority.

Client Services and Foster Care Program Assignment:

· All typical tasks listed above;

· Assists with the reconciliation of daily cash drawers and weekly tallies of shelter income;

· Assists in developing and carrying out promotional and public awareness activities and events related to adoption, fostering, and lost & found services.

 Volunteer Services and Public & Community Relations Assignment:

· All typical tasks listed above;

· Recruits, orients, trains and supports volunteers

· Make public presentations to groups, private agencies and community groups to coordinate programs and to promote communication and cooperation;

· Assists in developing and carrying out promotional and public awareness activities and events for all shelter services.

EMPLOYMENT STANDARDS

Working knowledge of:

• Principles and practices of supervision.

Ability to:

• Work effectively with frequent interruptions and perform multiple tasks;
• Compute simple to intermediate mathematical calculations;
• Maintain complex records and filing systems by number and alphabet.

Training and Experience: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Two years of experience assisting in program coordination or program planning, OR two years of experience in customer services, OR two years of compensated work in an animal control, humane society, or animal care facility. 

Educational Substitution: A community college or college level degree related to the specialty area may be substituted for a year of the required experience.

Special Requirements/Conditions: 

• License/Certificate: Possession and maintenance of a valid California drivers license, or the ability to obtain and keep one. Employment in this class requires successful completion of a criminal background investigation.
• Special License Requirements for Coordinator of Animal Care Program: Incumbent must possess a State of California Euthanasia by Injection certification or attend and pass the State of California Euthanasia by Injection certification course within the first six months of hire, unless incumbent possesses a valid California Veterinarian license or a valid California certification as a Registered Veterinary Technician. Possession of Veterinary Technician License is highly desired.
• Lifting: Ability to lift 50 pounds unassisted.

Special Working Conditions:

• Exposure to animals who may be hostile or dangerous; exposure to variable temperatures, loud noises, odors and chemicals, and work on wet and dry surfaces.
• Physically and mentally capable of performing the positions essential functions as summarized in the typical tasks section of this specification.

Bargaining Unit: 41
Workers Comp Code: 1073
EEOC Code: 08
OCC Unit Group: 91