Job Specifications

SANTA CRUZ COUNTY

Under direction, to meet the public and assist callers by providing information about departmental policies and services and directing or transferring them to the appropriate person or office; and to perform related work as required.

Positions in this class are distinguished from positions in other intermediate level clerical classes in that the primary and most time consuming function assigned is meeting and assisting visitors and callers. Incumbents work with little supervision. Information given requires broad knowledge of departmental organization and operations and requires the use of judgment in interpreting inquiries, giving out appropriate information and making referrals. Clerical work of average difficulty may also be performed by positions in this class as a secondary assignment.

Answers inquiries concerning the location and function of various sections and personnel of the department; explains departmental policies and procedures; greets visitors and directs them to sources of information, appropriate personnel or offices; gives out standard forms, explains how to complete them, and screens for completeness; answers a Centrex, console switchboard, call director or other telephone, providing information and routing calls; takes and relays messages; uses public address system; makes appointments and introduces callers; maintains registers of visitors or callers; receives and dispatches mail; may perform typing and general clerical tasks of average difficulty on an intermittent or fill-in basis.

• Working knowledge of English grammar, spelling and vocabulary;
• Working knowledge of standard office practices and procedures.

• Meet the public with poise, understand their inquiries and assist them in getting the help they need;
• Learn and remember a wide variety of information about the personnel, organization and procedures of a department;
• Establish and maintain cooperative relationships with the public and other employees;
• Understand, apply and explain policies, procedures and regulations;
• Understand and follow written and oral directions;
• Type at a moderate rate of speed may be required for certain positions.

TRAINING AND EXPERIENCE: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:

Six months of clerical experience involving meeting the public, which demonstrates possession or application of the required knowledge and abilities.