IT (INFORMATION TECHNOLOGY) APPLICATION DEVELOPMENT AND SUPPORT ANALYST II

Job Specifications

Class Code:	DD2
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under general supervision, to analyze, design, develop, implement and support programming solutions, including the implementation and support of commercial applications; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This is the journey level in the Application Development and Support series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision. Incumbents are typically responsible for multiple production applications, including ongoing support. Errors are limited to application design or logic and may result in moderate exposure.

TYPICAL TASKS

• Works in partnership with customers to design solutions under the direction of a project manager / technical lead.
• Performs systems analysis and design on small to mid-sized applications.
• Develops schedules for projects including outlining phases and identifying required resources.
• Reports on progress and modifies schedule and plan as needed.
• Writes computer code primarily on a single platform, under the direction of a more senior programmer.
• Reviews and writes documentation of source code, applications, test plans, and support requirements (operating and troubleshooting guide).
• Develops reports for applications software to user specifications.
• May coordinate tasks of other staff members.
• Performs other duties as assigned.

EMPLOYMENT STANDARDS

Working knowledge of:

• One or more specific tools and languages used by the department.
• The principles and techniques of programming in at least one programming environment, through experience and/or formal education.
• The theories, principles, and practices of developing and supporting information processing systems.
• At least one scaleable, multi-user database.
• Basic database performance tuning and security issues.
• The fundamentals of process modeling, data modeling, and database design.

Some knowledge of:

• Multi-platform and intersystem relationships.

Ability to:

• Assume responsibility for a complete module or component.
• Write computer code in various languages or in the language of the assignment.
• Analyze small to mid-sized systems and program specifications.
• Understand and manipulate data structures.
• Demonstrate good software development skills.
• Design and develop complete, creative and innovative solutions to problems.
• Analyze and evaluate programming problems and develop and implement logically correct solutions.
• Define problem areas, collect and evaluate data, validate conclusions and make recommendations.
• Demonstrate detailed understanding of customers' needs and business practices.
• Leverage and reuse one's own work.

• Perform thorough testing of one's own work and diagnose problems in it.
• Create accurate work timeframe estimates so as to produce results in a timely manner.
• Read, comprehend, and write technical documentation.
• Communicate effectively, both orally and in writing.
• Work cooperatively and effectively with other staff members, customers and vendors.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's Degree from an accredited college or university with a major in computer science or a closely related field, including course work in both applications programming and systems analysis.

OR

Two years of experience performing both systems analysis/design and programming for business applications, which included analysis and design of several systems or segments of major systems.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Asst. Data Processing Programmer Analyst, Data Processing Programmer Analyst, Departmental Systems Analyst, Departmental Information Systems Analyst

Bargaining Unit: 41

Worker's Comp Code: 0053

EEOC Code: 02

Occupational Unit Group: 84