IT (INFORMATION TECHNOLOGY) SYSTEM ADMINISTRATION ANALYST I

Job Specifications

Class Code:	HH1
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under supervision, to administer server hardware, software, operating systems, and security; and to do other work as required. This includes the design, installation, configuration, optimization, maintenance and support of host systems and may include database server administration.

DISTINGUISHING CHARACTERISTICS

This is the entry level class. Incumbents perform routine duties, initially under close supervision. Incumbents typically receive technical direction from higher-level staff within this job family. Contact with users is limited and occurs for the purpose of clarifying specifications or gathering information. Work performed typically requires interpreting standards, resolving routine issues, and taking appropriate action. Errors are generally limited to the specific assignment or administrative task and their impact is moderate in terms of dollars, lost time and/or department image. Legal exposure, financial impact, and lost time resulting from data management errors are minimal.

TYPICAL TASKS

• Performs routine basic systems administration tasks such as hardware setup and upgrades, system backups, and preventive maintenance on simple server setups under supervision of senior analysts. Transports related equipment as necessary.
• Troubleshoots simple problems and identifies possible solutions, relying on vendor information and assistance from senior staff.
• Writes basic support documentation and educates users in system use and functionality.
• Assists in supporting data access and administration.
• Provides console monitoring of production systems and takes appropriate recovery actions.
• Provides operational support for database backup and recovery.
• Performs other related duties as assigned.

EMPLOYMENT STANDARDS

Working knowledge of:

• Networking and operating system concepts and their practical implementations.
• Basic server operating system concepts.
• Basic computer and network security concepts.

Some knowledge of:

• The principles, practices and methods of installing and maintaining server software and hardware.
• Programming through experience and/or formal education.
• The languages, hardware and tools specific to the assignment(s).

Ability to:

• Utilize system tools such as editors, debuggers, and performance monitors.
• Utilize the languages, hardware, and tools specific to the assignment(s).
• Write/debug simple scripts and/or applications.
• Manage user accounts.
• Understand and manipulate data structures.
• Operate applicable troubleshooting software and analyze server and database problems using appropriate analysis tools.
• Learn on the job and adapt to operations conditions.
• Read, comprehend, and write technical documentation.
• Work cooperatively and effectively with other staff members, customers, contractors and vendors.
• Communicate effectively, both orally and in writing.

• Lift equipment weighing up to 40 pounds.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

An Associate's degree from an accredited college in computer science or a related field.

OR

Current Microsoft Certified Solutions Expert (MCSE) certification or Microsoft Certified IT Professional (MCITP) certification.

OR

One year of experience in systems administration.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to lift items weighing up to forty pounds.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Computer Operations Technician I/II, Network Support Specialist, Departmental Information Systems Analyst

Bargaining Unit: 41

Worker's Comp Code: 0053

EEOC Code: 02

Occupational Unit Group: 84