IT (INFORMATION TECHNOLOGY) SYSTEM ADMINISTRATION ANALYST III

Job Specifications

Class Code:	HH3
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under general supervision, to administer server hardware, software, operating systems, and security; and to do other work as required. This includes the design, installation, configuration, optimization, maintenance and support of host systems and may include database server administration and systems programming.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class. Incumbents perform complex, difficult and varied duties and may act as a team leader. Work requires the use of independent judgment and is usually performed under limited supervision or direction. Incumbents: readily identify core problems and apply problem-solving skills to resolve complex problems, often under tight time constraints; demonstrate in-depth understanding of department/unit data flow; and exercise independent judgment regarding high-impact infrastructure implementations. Incumbents are typically responsible for the reliability and availability of multiple system services and may administer a small site alone or assist in the administration of a large system; they are typically responsible for multiple production databases, including backup and recovery support. Contact with customers/users generally pertains to resolving highly challenging and/or high-impact issues. Errors could jeopardize the assigned project(s) and may have significant financial exposure across the enterprise. Legal exposure, financial impact and lost time resulting from data management errors are significant.

TYPICAL TASKS

• Designs, configures, documents, and maintains networked multi-user computer operating systems.
• Analyzes computer system and network performance and takes corrective action for operational problems.
• Modifies configurations to improve system performance, security, and user functionality.
• Develops and configures systems programs and applications.
• Researches vendor options and may make recommendations.
• Performs hardware set-ups and upgrades. Transports related equipment as necessary.
• Installs and supports network server-based applications that may require license management.
• Selects database tools based on project needs.
• Installs and administers database engine.
• Ensures database system reliability.
• Develops and implements backup and recovery strategies.
• Makes recommendations regarding data access and administration and administers database security.
• Writes documentation for system procedures and guidelines.
• Participates in development of security standards.
• Transports related equipment as necessary.
• May create physical and/or logical databases.
• May act as a team leader, provide functional supervision over assigned staff, and/or assign tasks to other staff.
• Performs other related duties as required.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• The principles, practices, and methods of designing and operating stand-alone and networked computer operating systems.
• Networking and operating system concepts and their practical implementations.
• Multiple hardware and operating systems and platforms.
• System configuration parameters.
• Computer and network security concepts and techniques.
• The languages, hardware, and tools specific to the assignment(s).
• Service delivery standards.
• Database performance tuning and security issues.
• Data delivery issues.

Working knowledge of:

• The principles, practices, and methods of designing server infrastructures.
• At least one scalable, multi-user database system.
• Local operating system structures.
• The principles, practices and methods of installing and maintaining server software and hardware.
• Programming through experience and/or formal education.
• Applicable network cabling industry standards.

Some knowledge of:

• The principles, practices and methods of project management.
• The principles, practices and methods of training and mentoring.

Ability to:

• Analyze systems and specifications.
• Lead project teams.
• Specify detailed requirements for hardware and software, maintenance contracts, and software licenses.
• Create functional and technical specifications for complex networks.
• Utilize and recommend appropriate technologies and applications for business needs and problem resolution.
• Utilize system commands and processes.
• Train users in applications and operating system fundamentals.
• Write/debug complex scripts and/or applications.
• Interpret customer/user requirements and use engineering techniques to design server based infrastructure and database systems.
• Interpret data on system usage and develop engineering specifications to support changing service levels.
• Implement computer system security standards and requirements.
• Utilize system tools such as editors, sniffers, debuggers, and performance logs and monitors.
• Utilize the languages, hardware, and tools specific to the assignment(s).
• Manage all aspects of user accounts.
• Understand and manipulate data structures.
• Operate applicable troubleshooting software and analyze server and application/database problems using appropriate analysis tools.
• Present technical concepts to technical and non-technical staff.
• Read, comprehend, and write technical documentation.
• Work cooperatively and effectively with other staff members, customers, contractors and vendors.
• Communicate effectively, both orally and in writing.
• Lift equipment weighing up to 40 pounds.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree from an accredited college or university in computer science or a related field and three years of experience in systems administration.

OR

Current Microsoft Certified Solutions Expert (MCSE) certification or Microsoft Certified IT Professional (MCITP) certification and four years of experience in systems administration.

OR

Five years of experience in systems or software programming, at least one of which involved substantial operating system modification and maintenance.

OR

Five years of experience in systems administration.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: The ability to lift items weighing up to forty pounds.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Information Center Systems Analyst, Network Support Analyst, Systems Software Analyst; Departmental Information Systems Analyst, Sr. Departmental Information Systems Analyst

Bargaining Unit: 41

Worker's Comp Code: 0053

EEOC Code: 02

Occupational Unit Group: 84