HUMAN SERVICES DATA APPLICATIONS SUPERVISOR

Job Specifications

Class Code:	JJ6
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under direction, to plan, assign and review the work of the Human Services Data Applications Specialist unit responsible for supporting system users on the use of data applications and assisting with the resolution of system problems; and to perform other work as required.

DISTINGUISHING CHARACTERISTICS

This single position class functions as a first line supervisor over the Human Services Data Applications Specialist unit staff responsible for system problem research and assistance to staff using human services data applications. The incumbent is responsible for planning, assigning, reviewing and approving the work of subordinates. This class is distinguished from Eligibility Supervisor I in that the latter is responsible for the supervision of staff engaged in determining eligibility and providing employment services to applicants and recipients of public assistance programs.

TYPICAL TASKS

• Plans, assigns and reviews the work of a unit of Human Services Data Applications Specialists, MEDS operators (Medi-Cal Eligibility Data Systems quality assurance staff) and clerical staff. Coordinates work assignments of assigned staff, reassigns staff as needed, and may provide back up coverage.
• Makes hiring recommendations and/or selects subordinate staff. Trains, supervises, develops and evaluates subordinate staff.
• Provides analysis of problem areas reported by department end users and identifies needed system or business process improvements. Advises and collaborates with supervisors, analysts, managers and other staff on system issues and problem resolutions. Escalates issues to appropriate technical staff or state system staff to obtain technical answers for problem resolution.
• Identifies criteria and business needs for system improvements and assists the vendor in creating the change request. Assists in recommending and creating requirements for future system improvements.
• Conducts staff meetings to discuss status of problems identified and under discussion with the project vendors, application problems, tips, and approaches to processing human services applications. Identifies when new or revised information needs to be issued to end user staff and others.
• Participates in planning and establishing unit procedures and policies and gives input concerning system policies and procedures.
• Reviews and assesses implementation of recommendations received from consortium and determines if resolution is acceptable or should be challenged.
• Represents Applications Support unit and human services management at program committees, internal conference calls and consortium level conference calls as directed.
• Prepares correspondence and reports, including gathering information for and preparing statistical reports as required.
• May act as a resource for Staff Development trainings, provide support to trainer and attend unit/division meetings to provide feedback. May provide information for curriculum development and/or present information to staff attending a training class.
• Performs other related tasks as assigned.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• The fundamentals of income maintenance programs.
• Human services data applications and related State and local automated programs from a user perspective.
• Federal, State and local regulations governing public assistance eligibility programs.
• The principles, practices, policies and procedures of programs supported by the human services systems in use in the County of Santa Cruz.

Working knowledge of:

• The principles and techniques of supervision and training.
• The sources of information necessary to determine eligibility of applicants for various aid programs.
• County/Department standard office automation software.

Some knowledge of:

• The basic principles and practices of system configuration and hardware and network connectivity.

Ability to:

• Interpret laws and regulations relevant to human services systems and data applications utilized at the County of Santa Cruz.
• Assess and resolve human services system user and application problems.
• Conduct research into technical system problems and user issues and communicate findings and issues to local and statewide data applications staff.
• Prepare clear and concise reports and technical communications.
• Supervise personnel, participate in and conduct meetings, and deal effectively with employees and the public.
• Work cooperatively with vendors, consortiums, state representatives, technical staff or others outside of the unit or department.
• Set performance standards tied to organizational goals in order to enhance staff efficiency and productivity.
• Use good judgment and work with minimal direction.
• Gain a basic familiarity with the operating systems and general office software commonly utilized in the department.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Two years of experience as a Human Services Data Applications Specialist or Eligibility Supervisor I.
OR
Completion of 60 semester units or 90 quarter units at an accredited college or university, including at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems or a closely related field.
and
One year of experience as a Human Services Data Applications Specialist, Eligibility Supervisor I or equivalent class.

SPECIAL REQUIREMENTS:

License: Possession and maintenance of a valid California Class C Driver License.

Background Investigation: Fingerprint check.

Previous Class Titles: Departmental Information Systems Analyst

Bargaining Unit: 41

Worker's Comp Code: 0053

EEOC Code: 02

Occupational Unit Group: 84