IT (INFORMATION TECHNOLOGY) MANAGER I

Job Specifications

Class Code: KK7 Analyst:       TC

Date Originated: 11/17 Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under direction, to manage information technology operations and projects for a functional area, including operational and strategic planning, resource allocation, budgeting, and staffing; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

Incumbents are typically responsible for managing a single IT function in a County department. This class differs from the IT Manager II class in that the latter is typically responsible for multiple IT functions in a County department or for a countywide functional area. Errors affect the assigned department or business area. 

TYPICAL TASKS

• Manages an IT function, supervising staff and/or assigned supervisors directly. Mentors and fosters professional development of staff.
• Develops and leads the implementation of strategic and operational plans, policies, and procedures for a single facet of County business.
• Develops alternate project plans, problem resolutions, and project budgets based on customers’ needs and financial and/or staff constraints.
• Manages timelines and resource allocations for multiple projects.
• Makes formal recommendations regarding tools, techniques, and methodologies for a department.
• Develops, prepares and monitors program budget.
• Spends part of their time as an individual contributor to the department or function.
• Performs other related duties as required.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional area of the assignment.
• Principles and methods used in hardware and software acquisition and integration.
• The principles of systems and procedures analysis.
• The principles, practices and methods of project management.
• Methods and techniques of problem-solving in the functional area of the assignment.

Working knowledge of:

• Methods of long-term strategic management and technical planning.
• Methods and techniques of developing and monitoring project budgets.
• The principles, practices and methods of supervision, training, and mentoring.
• The tools and languages used in the department or assignment area.
• Business and financial best practices.
• Commonly and/or locally used operating systems, software applications and hardware.
• Principles and practices of customer service and support.
• Principles, practices and methods of contract management.

Some knowledge of:

• Methods and techniques of developing and monitoring program budgets.
• Accounting procedures.

Ability to:

• Manage an IT functional area in a County department effectively.
• Develop, interpret, revise, and apply operational policies and procedures appropriately.
• Demonstrate detailed understanding of customers’ needs and business practices.
• Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
• Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems.
• Develop innovative solutions to meet customers’ needs.
• Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
• Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
• Integrate applicable local, State and Federal policies into County operations.
• Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
• Report resource allocations and project staffing needs.
• Prepare clear and concise administrative and technical reports.
• Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
• Develop and monitor program budgets.
• Present and explain technical concepts to technical and non-technical staff.
• Produce results in a timely and efficient manner for own work and work of direct reports. 
• Coordinate and work with external entities.
• Use good judgment and work with minimal direction.
• Work cooperatively and effectively with other staff members, customers, vendors and contractors.
• Communicate effectively, both orally and in writing.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

BA/BS from an accredited college or university in computer science, business or public administration or a related field and one year of IT management or IT supervisory experience.

OR

Associate’s Degree from an accredited college or university in computer science, business or public administration or a related field and two years IT management or IT supervisory experience.

OR

Three years of IT management or IT supervisory experience.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation. 

License: Possession and maintenance of a California Class C Driver License. 

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Bargaining Unit: 11

Worker’s Comp Code: 0053

EEOC Code: 02

Occupational Unit Group: 84