IT (INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS ANALYST I

Job Specifications

Class Code:	NN1
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This is the entry-level class in the network/communications series. Incumbents perform routine duties under close supervision. Incumbents typically receive direct supervision, rely on higher-level staff to prioritize tasks, and exercise limited judgment. Work performed typically requires interpreting standards, resolving routine issues, and taking appropriate action. Errors are limited to specific assignments or project tasks, and impact is minimal in terms of dollars, lost time, and/or department image.

TYPICAL TASKS

• Installs, documents, and maintains communication and network infrastructures.
• Reviews and analyzes hardware and cabling specifications to ensure compliance with standards.
• Works with outside contractors to resolve telecommunications or networking issues and may also troubleshoot and repair physical cable problems.
• Works with contractors to ensure compliance with County standards.
• Documents changes to the cable plant and is responsible for inventory management.
• Assists with service installations and troubleshoots routine service issues.
• Assists with moves/adds/changes to existing network and phone infrastructure.
• Transports related equipment as necessary.
• Performs other related duties as assigned.

EMPLOYMENT STANDARDS

Working knowledge of:

• Basic telecommunication practices and principles, including wired and wireless networks and/or VoIP communication systems and services.
• Vendor/contractor support procedures.
• Proper telecommunication equipment operation, usage and procedures.
• Applicable network cabling industry standards.

Some knowledge of:

• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
• The principles, practices and methods of installing and maintaining cable plant infrastructures.

Ability to:

• Utilize the languages, hardware, and tools specific to the assignment(s).
• Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
• Train users on voice system and equipment operation.
• Accurately maintain a variety of technical and service records.
• Read, interpret and apply information from technical publications and documentation.
• Communicate effectively, both orally and in writing.
• Work cooperatively and effectively with other staff members, customers, contractors and vendors.
• Lift items weighing up to 40 pounds.
• Distinguish color-coded wires.
• Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Completion of at least two courses in Cisco Networking principles / VoIP

OR

One year of experience in a networking or VoIP related field.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Network Support Specialist, Computer Operations Technician II

Bargaining Unit: 41

Worker's Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84