IT (INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS ANALYST II

Job Specifications

Class Code:	NN2
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under general supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the network / communications series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision and is independently performed within established guidelines and procedures, with technical guidance received from higher-level staff. Incumbents are able to identify moderately difficult problems and apply problem-solving skills to resolve them, often under tight time constraints. Errors may result in loss of customer/user time and/or data and may have substantial impact on department image.

TYPICAL TASKS

• Designs, configures, documents, and maintains limited section(s) of the communication and data network infrastructure.
• Performs service installations and troubleshoots service issues.
• Performs moves/adds/changes to existing network and phone infrastructure.
• Analyzes network efficiency by conducting network tests and running diagnostics to identify network problems and establish performance thresholds. Monitors and reports on network traffic, usage, and performance.
• Makes recommendations and modifies network configurations to improve efficiency and cost effectiveness.
• Researches feasibility, cost, equipment needs, and time constraints/allocations for assigned projects.
• Participates in project teams.
• Transports related equipment as necessary.
• May provide basic mentoring and training for junior staff.
• May coordinate tasks of other staff.
• Performs other related duties as assigned.

EMPLOYMENT STANDARDS

Working knowledge of:

• The principles and practices of communication infrastructure design.
• Technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support.
• The principles, practices, terminology and trends in network, wireless and telecom/VoIP communication systems and services.
• The principles, practices and methods of installing and maintaining cable plant infrastructures.
• Applicable network cabling industry standards.
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
• Vendor/contractor support procedures.
• Proper telecommunication equipment operation, usage and procedures.

Ability to:

• Analyze systems and specifications.
• Interpret customer/user requirements and use engineering techniques to design network and transmission systems.
• Interpret data on system usage and develop engineering specifications to support changing service levels.
• Utilize the languages, hardware and tools specific to the assignment(s).
• Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
• Train users on voice system and equipment operation.
• Accurately maintain a variety of technical and service records.
• Read, interpret and apply information from complex technical publications and documentation.
• Communicate effectively, both orally and in writing.
• Work cooperatively and effectively with other staff members, customers, contractors and vendors.
• Lift items weighing up to 40 pounds.
• Distinguish color-coded wires.
• Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

An Associate's degree from an accredited college with a major in computer science or a closely related field and two years of experience in a networking or VoIP related field.

OR

Valid CCNA or related voice or network certification and two years of experience in a networking or VoIP related field.

OR

Three years of experience in a networking or VoIP related field.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Assistant Network Support Analyst, Computer Operations Technician III/IV

Bargaining Unit: 41

Worker's Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84