IT (INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS ANALYST III

Job Specifications

Class Code:	NN3
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under general supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This is the advanced journey level class in the network/communications series. Incumbents typically lead the work of assigned staff and act as mentors. Incumbents perform complex, difficult and varied duties. Incumbents receive limited supervision or direction from higher-level staff and exercise independent judgment regarding high-impact infrastructure implementations. Contact with customers/users generally pertains to resolving highly challenging and/or high-impact issues or establishing strategic initiatives. Errors could jeopardize the assigned project(s) and may have significant financial exposure across the enterprise. Legal exposure, financial impact, and lost time resulting from data management errors are significant.

TYPICAL TASKS

• Designs, configures, documents, and maintains the enterprise communication and data network infrastructure.
• Performs service installations and troubleshoots service issues.
• Performs moves/adds/changes to existing network and phone infrastructure.
• Establishes and controls quality and quantity standards, procedures, and guidelines for the design, development, testing, implementation and maintenance of networks.
• Develops network standards and protocols for hardware, software, and integration procedures.
• Develops, tests and implements (as needed) disaster recovery procedures.
• Oversees compliance with industry, regulatory, and County standards.
• Monitors and maintains network security and integrity. Develops network database policies and procedures.
• Analyzes needs and determines appropriate architecture, topology, and transmission requirements for installation of data applications.
• Assists in determining appropriate architecture, topology, and transmission requirements for installing data and voice applications.
• Develops work plans and schedules for projects, including outlining phases and identifying personnel and equipment requirements. Monitors progress and modifies schedules and plans as needed.
• Transports related equipment as necessary.
• May provide mentoring or training for junior staff.
• May assign tasks to other staff.
• Performs other related duties as assigned.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• The principles and practices of communication infrastructure design.
• Technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support.
• The principles, practices, terminology and trends in network, wireless and VoIP communication systems and services.
• The principles and practices of installing and maintaining cable plant infrastructures.
• Applicable network cabling industry standards.
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
• Vendor/contractor support procedures.

Working knowledge of:

• Proper telecommunication equipment operation, usage and procedures.

Some knowledge of:

• The principles, practices and methods of project management.
• The principles, practices and methods of training and mentoring.
• The methods and techniques of developing and monitoring project budgets.

Ability to:

• Create functional and technical specifications for complex networks.
• Analyze systems and specifications.
• Exercise initiative, ingenuity, independent analysis and judgment in solving complex network installation and support problems.
• Interpret customer/user requirements and use engineering techniques to design network and transmission systems.
• Interpret data on system usage and develop engineering specifications to support changing service levels.
• Present projects to technical and non-technical senior staff.
• Utilize the languages, hardware and tools specific to the assignment(s).
• Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
• Develop and recommend project budgets and operate within budgetary constraints.
• Accurately maintain a variety of technical and service records.
• Read, interpret and apply information from complex technical publications and documentation.
• Communicate effectively, both orally and in writing.
• Work cooperatively and effectively with other staff members, customers and vendors/contractors.
• Lift items weighing up to 40 pounds.
• Distinguish color-coded wires.
• Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree from an accredited college or university with a major in computer science or a closely related field and three years of experience in a networking or VoIP related field.

OR

Valid CCNA or related voice or network certification and four years of experience in a networking or VoIP related field.

OR

Five years of experience in a networking or VoIP related field.

Completed coursework in systems design is highly desirable.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Network Support Analyst

Bargaining Unit: 41

Worker's Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84