IT (INFORMATION TECHNOLOGY) NETWORK/COMMUNICATIONS SUPERVISOR

Job Specifications

Class Code:	NN6
Analyst:	TC

Date Originated:	1/14/17
Date Revised:

SANTA CRUZ COUNTY

DEFINITION

Under direction, to supervise and direct a unit engaged in the administration of the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This is the full supervisory level class in the network/communications series. Incumbents are responsible for planning, assigning, reviewing, and approving the work of subordinates. Incumbents use advanced knowledge of technology concepts coupled with strong business and planning skills to manage information technology projects that are significant in scope an impact; prioritize levels of support based on customer requirements, staffing, and system utilization and stability; redirect resources in response to new or changing customer needs; and are responsible for preventing single point of failure in support and availability of systems, including any disaster recovery. Incumbents are typically responsible for multiple systems and errors affect users of these systems. Errors may adversely affect institutional image, create financial liability and/or result in significant exposure.

TYPICAL TASKS

• Plans, directs, organizes, and schedules system analysis functions of projects and/or assigned staff.
• Provides leadership in the development of system and security standards.
• Sets direction and policy for projects involving network and voice technology strategies.
• Communicates with top-level project sponsors and project leaders regarding status of specific projects.

• Provides functional and administrative supervision over assigned staff.
• Coordinates the activities of assigned staff and prioritizes multiple projects.
• Hires, trains, evaluates and disciplines staff, including exercising progressive discipline.
• Makes formal recommendations regarding tools, techniques, and methodologies.
• Develops operation plans and directs their implementation. Directs and may perform service installations and troubleshooting of service issues.
• Directs and may perform moves/adds/changes to existing network and phone infrastructure.
• Analyzes and reports on team resource allocation and projects future staffing needs.
• Reports on project and work status for self and group, identifying issues and developing possible solutions.
• Sets goals and priorities and manages to those objectives.
• Serves as project manager, creates project documents, including plans, schedules, and task lists; manages resource allocations, schedules and risk. Reports and escalates appropriately.
• Researches vendor options and may participate in making recommendations regarding vendor service relationships.
• Makes recommendations regarding buying decisions for technology and tools.
• Transports related equipment as necessary.
• Performs other related duties as assigned.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• The principles and practices of communication infrastructure design.
• The technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support.
• The principles, practices, terminology and trends in network, wireless and VoIP communication systems and services.
• The principles and practices of installing and maintaining cable plant infrastructures.
• Network cabling industry standards.
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
• Vendor/contractor support procedures.
• Proper telecommunication equipment operation, usage and procedures.

Ability to:

• Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
• Formulate appropriate problem solving frameworks to address customer specific issues in a comprehensive and useful manner, display a broad grasp of the relevant technical concepts, and incorporate these concepts into pragmatic solutions for customers.
• Exercise initiative, ingenuity, independent analysis and judgment in solving complex network installation and support problems.
• Demonstrate detailed understanding of customers' needs and business practices.
• Develop and apply operational policies and procedures appropriately.
• Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
• Produce results in a timely and efficient manner for own work and work of direct reports.
• Perform workload and planning control management, providing relevant reports to management.
• Establish project budgets and operate within budgetary constraints.
• Create functional and technical specifications for complex networks.
• Analyze systems and specifications.
• Interpret customer/user requirements and use engineering techniques to design network and transmission systems.
• Interpret data on system usage and develop engineering specifications to support changing service levels.
• Utilize the languages, hardware and tools specific to the assignment(s).
• Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
• Use good judgment and work with minimal direction.
• Present projects to technical and non-technical senior staff.
• Accurately maintain a variety of technical and service records.
• Read, interpret and apply information from complex technical publications and documentation.
• Communicate effectively, both orally and in writing.
• Work cooperatively and effectively with other staff members, customers and vendors/contractors.
• Lift items weighing up to 40 pounds.
• Distinguish color-coded wires.
• Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree from an accredited college or university with a major in computer science or a closely related field and five years of experience in a networking or VoIP related field, including at least two years as a lead worker or full supervisor.

OR

Seven years of experience in a networking or VoIP related field, including at least two years as a lead worker or full supervisor.

Completed coursework in systems design is highly desirable.

SPECIAL REQUIREMENTS:

Certification: Valid CCNA and CCSP certification.

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: None.

Bargaining Unit: 41

Worker's Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84