SENIOR HEALTH SERVICES MANAGER

Job Specifications

Class Code: PJ7

Analyst: PH, TC

Date Originated:	11/97
Date Revised:	7/04

DEFINITION

Under general direction, to plan, organize, direct, and coordinate the activities of multiple health services programs; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

Positions in this class, through subordinate managers or supervisors, are responsible for managing major health services programs having County wide impact. Incumbents develop, implement, monitor and evaluate health programs, services and staff. While specific duties will vary depending on the assignment, the focus of all positions in this class is on the management and coordination of service delivery to achieve defined fiscal and programmatic objectives. Some assignments may also include developing and monitoring budgets, grants, contracts and overseeing quality assurance activities. This class is distinguished from the lower level class of Health Services Manager by its larger span of control and responsibility for multiple programs or functions, as opposed to the lower level class which manages smaller, specialized programs.

TYPICAL TASKS

Plans, organizes, directs, administers, and evaluates assigned major health programs; participates with Division Directors in the planning, implementation, and on-going evaluation of the quality and effectiveness of client care, support services, and administrative services; negotiates and enacts inter-agency service agreements; provides technical assistance and support to other service providers; in conjunction with the Division Director, prepares program's budget, reviews staffing and resource needs, acts as liaison and major resource person for assigned program areas and the community, other agencies, organizations, and the State and Federal government; attends and participates in a variety of inter-and intra-agency meetings, State conferences, workshops, and other professional exchanges; negotiates and develops contracts with outside organizations and companies to provide necessary services to agency clients, prepares proposals for various grant and funding sources to support and enhance assigned program areas; conducts staff meetings, workshops and conferences to promote, communicate and initiate established policies and procedures and to monitor program activities and their effectiveness; advises staff, interviews, selects, hires and evaluates professional and support staff; plans and oversees the proper orientation, training, development, and supervision, may monitor and evaluate program quality and effectiveness in terms of client services, agency goals and objectives, monetary and regulatory constraints; compiles and analyzes pertinent data and presents conclusions; prepares written and oral reports; monitors and oversees the preparation of complex reports and records. May review difficult health and case management problems. Performs long and short range planning which includes implementation of major new initiatives.

EMPLOYMENT STANDARDS

Knowledge of:

Working knowledge of:

• theories, principles, goals and objectives of health programs and administration;
• principles, practices, funding sources, laws and regulations, and administrative requirements in the program area to which assigned;
• principles, practices and techniques of program planning, development and evaluation;
• principles and procedures of budget preparation and monitoring, including budgets involving grants, contracted services, and State and Federal funding;
• principles, and techniques of supervision and management;
• techniques of contract negotiation and monitoring;
• social, economic, cultural and other issues impacting assigned program area;
• current developments, community resources, and medical resources in the program to which assigned.
• Information systems and software to support program area.

Ability to:

• plan, organize, coordinate, and evaluate complex program activities and diverse staff;
• train, supervise, evaluate the work of a multi-disciplinary professional and technical staff;
• direct and coordinate program activities;
• prepare and present a variety of periodic and special reports of both a professional and administrative nature;
• develop and monitor short and long range budget plans that accurately reflect program needs;
• identify the need for, and develop proposed changes in current program practices, policies, and procedures;
• analyze, evaluate and develop specialized programs, grants or contract request;
• apply accepted management principles and techniques to problems and is sues;
• build coalitions among groups with differing needs and objectives;
• analyze and evaluate data and information, and make appropriate recommendations;
• establish and maintain effective working relationships with a variety of individuals and groups;
• communicate effectively in both oral and written forms, and convey complex and technical terminology and concepts in an understandable manner.
• use a range of computer software.

Education and Experience:

Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Possession of a Bachelor's degree from an accredited college or university in health care administration, a public health field, health science, nursing, psychology, social work, marriage and family counseling, life sciences or physical sciences, or in a management field, such as public or business administration. Some positions may require a Master's degree pursuant to State law.

AND

Three (3) years of Supervisory or management experience in the specific program area to which the position is assigned.

Special Requirements:

• License Requirement: All positions require possession and maintenance of a valid California class C driver’s license or the ability to provide suitable transportation approved by the appointing authority. Some positions require one of the following licenses or certificate issued by the State of California: Clinical Psychologist; Registered Nurse; Public Health Nurse; Clinical Social Worker; or Marriage Family and Child Counselor. If licensed in another state, State of California licensure must be obtained within eighteen (18) months from the date of employment.

Special Working Conditions: All assignments: Exposure to infections which may cause chronic disease or death may occur in the course of physical intervention to control client behavior; contact with potentially hostile or violent individuals. Juvenile Hall and Acute/Emergency Services assignments: Exposure to noise, such as people yelling. Children's Service assignment: Exposure to disturbing material, such as photos of abused children.


Note: This classification has a 6 month probationary period.

PREVIOUS CLASS TITLES: None

Bargaining Unit: 11
EEOC Job Category: 02
Occupational Grouping: 57
Workers' Comp Code: 0290