STAFF DEVELOPMENT PROGRAM MANAGER

Job Specifications

Class Code:	SE6
Analyst:	CE

Date Originated:	05/90
Date Revised:	04/98, 2/08

COUNTY OF SANTA CRUZ

DEFINITION

Under direction, plan, assess, schedule and coordinate all Human Services Department training needs in the areas of laws, policies, administrative procedures, goals of agency programs, client motivation and assessment, resource information and referral techniques; supervises members of the Staff Development Unit; perform other duties as required.

DISTINGUISHING CHARACTERISTICS

This single position class is responsible for directing and managing work of the training staff, which provides and coordinates the Human Services Department  training program.

TYPICAL TASKS

Plan, develop, conduct, assess, schedule and coordinate all agency training needs; meet with managers and supervisors on an ongoing basis to identify training needs and develop training plans; identify funding, logistics, presentation format and scheduling, necessary equipment and/or supplies; negotiate and prepare contracts and contract modifications with outside vendors to provide training; work with County Counsel and Risk Management to obtain approval for contracts/agreements as needed; ongoing review of all county letters, notices, regulations, Board directives, agency mission statement, program goals and political and social issues in the community to determine the need for the development of new training programs or revisions to existing training programs; development of the annual training plan to be submitted to the state as well as the agency's internal training plan; creation of the annual training budget including equipment and position requests as needed; assessment of effectiveness of all training provided to agency staff, including the development of testing and/or assessment tools to determine training effectiveness, retention and deficiencies; participation in state and consortium activities to keep abreast of training techniques and issues in other counties; analysis of new regulations, program changes, legislation and community input on social services issues; make public presentations at the Board of Supervisor's meetings and other community forums; develop policies and operating procedures for the Staff Development Unit; select, train, assign, direct and evaluate the work of subordinate training staff; develop and oversee internship program; research and prepare training materials including instructional literature, manuals and brochures.

EMPLOYMENT STANDARDS

Knowledge of:

Thorough knowledge of:

• Training needs assessment techniques.
• Principles and practices of supervision and training.
• Principles and methods of employee training.
• Principles and techniques of course development.
• Problem solving methodology.
• Research methods and techniques.

Working knowledge of:

• Principles of organizational development.
• Contract negotiation, preparation, monitoring and evaluation.
• Principles and practices of public administration, program planning and evaluation.

Some knowledge of:

• Program budgeting and fiscal management.
• Regulations and procedures governing eligibility determination for public assistance programs.
• Laws, policies and administrative procedures of social work programs.
• Community needs and resources related to public assistance and social work programs.
• Functions and services provided by a public social service agency.

Ability to:

• Plan, organize, conduct and evaluate group and individual training activities.
• Demonstrate active listening skills, communicate ideas and information effectively both orally and in writing, and speak effectively before large and small groups.
• Interpret, explain and apply complex regulations and directives.
• Analyze training needs and develop effective programs to meet these needs.
• Prepare and present clear and instructive lesson plans, manuals, handbooks and other training materials.
• Establish and maintain effective working relationships with all levels of departmental staff and others contacted in the course of work.
• Plan, assign, direct and evaluate the work of training staff.
• Prepare contracts and budgets.
• Input, access and analyze data utilizing a computer terminal.
• Work independently as well as within a team structure.
• Write reports, prepare and maintain clear and concise records and re ports.
• Maintain currency in the state-of-the-art in training theory and practice.
• Exercise judgment and discretion.
• Translate specific agency organizational needs into curriculum and differentiate between needs which can be met through training and which re quire other approaches.
• Formulate specific objectives against which to compare and evaluate training results.
• Effectively use audio/visual equipment and other training aids or materials.
• Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques.
• Move training equipment and supplies such as an overhead projector, boxes of training materials or set up a training room.

Education and Experience:

Any combination of education and experience, which would provide the required knowledge and abilities, is qualifying, unless otherwise specified. A typical way to obtain these would be:

Equivalent to a Bachelor's degree with major course work in psychology, sociology, social welfare, social/human services or other behavioral science, education or business, public, or personnel administration AND two years of experience planning, organizing, and conducting staff or educational development programs in a commercial, industrial educational or governmental organization. One year of the required experience must have included responsibility for staff supervision, program planning and evaluation.

Special Requirements/Conditions:

License/Certificate/Registration/Professional Membership Requirements: Possession of a valid California class C driver license, or the ability to provide suitable transportation which is approved by the appointing authority.

Special Working Conditions: May work evenings and/or weekends conducting training or attending meetings.

Note: This classification has a 6-month probationary period.

PREVIOUS CLASS TITLES: Senior Trainer Social Services Department

Benefit Status: 11

EEOC Job Category: 02

Occupational Grouping: 66

Workers' Comp Code: 0053

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