IN HOME SUPPORT SERVICES QUALITY ASSURANCE SPECIALIST
Job Specifications
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SANTA CRUZ COUNTY
DEFINITION
Under direction, to carry out quality
assurance activities for the in Home Supportive Services (IHSS) program,
implementing quality assessment and quality improvement measurers to ensure that
services are performed efficiently and in accordance with laws, regulations, and
quality standards; and to do other work as required.
DISTINGUISHING CHARACTERISTICS
This position is responsible for a
variety of activities and tasks to assess and improve the quality and efficiency
of IHSS. This position monitors and
collects data regarding delivery of IHSS, reviews such data, and works with
staff to design activities, procedures and other tools to improve service
delivery to clients. The position
also assists social workers in making proper use of the various tools,
procedures, and systems needed to perform their job duties.
The incumbent must possess expertise and experience in social work
practice specific to IHSS, as well as an understanding of quality assurance and
program evaluation concepts and methods. The
incumbent may be expected to exercise considerable independent judgment.
IHSS Quality Assurance Specialist is
responsible for functions involving the assessment of IHSS compliance with State
guidelines regarding uniformity and authorization of service hours.
Incumbents are expected to use assessment and interviewing skills,
possess significant program knowledge and experience, understand regulatory
requirements, and perform a range of quality assurance tasks.
TYPICAL TASKS
Assesses the efficiency of IHSS
procedures and practices and works with managers, supervisors, and line staff to
develop measures to streamline and improve efficiency; conducts desk reviews of
IHSS social worker case files to review authorization of hours in terms of
uniformity guidelines and to recommend needed changes; review of various reports
to evaluate data; make home visits with IHSS clients to assess if service
authorization needs correspond to case documentation and state standards; assess
the compliance of agency procedures and practices with legal and regulatory
requirements, and works with managers, supervisors, and line staff to develop
measures to improve and ensure compliance; assesses the quality of service
delivery to clients and works with managers, supervisors, and line staff to
develop measurers to improve service quality and implement best practice
standards; review documentation about critical events to evaluate effectiveness
of response to serious health/safety risks to consumers; reviews reports to
detect and prevent potential fraud by provider and/or client clients; carries
out follow-up steps to ensure that no new problems have been introduced
and that corrective actions have been effective;
assists staff in proper utilization of electronic databases and systems;
the consistency and efficiency of social work practice; d3evelops, maintains,
and updates resource material for use by staff; prepares reports and
recommendations to implement quality improvement measures; review and helps to
implement procedures pertaining to “person centered planning” such as
development and availability of back up care plan options for consumers; assists
in measuring short-term and long-term program objectives.
EMPLOYMENT STANDARDS
Knowledge:
Thorough knowledge of:
Working knowledge of:
Ability to:
TRAINING AND EXPERIENCE
One year of experience performing
IHSS casework in a public agency at a level equivalent to a Social Worker II OR
a Bachelor’s Degree AND six months experience equivalent to a
Social Worker II in IHSS in Santa Cruz County that demonstrates in-depth
application and/or possession of the required knowledge and abilities of the
program.
SPECIAL REQUIREMENTS/CONDITIONS
Possession
of a valid California Class C Driver’s License or the employee must be able to
provide suitable transportation that is approved by the appointing authority.
PREVIOUS TITLES:
Bargaining Unit: General Rep - 41
EEOC Category: 02
Occupational Grouping: 66
Workers' Comp Code: 0285