Job Specifications


Class Code: SR7
Analyst: PH
Date Originated: 10/89 
Dates Revised: 5/98 



Under direction, interviews, advises and assists veterans and their dependents in understanding and obtaining the benefits to which they are entitled under federal, state and local legislation; carries a service caseload and develops service plans which may include the need for specialized social services, provides information about available services and arranges for referral of clients to appropriate resources; perform other work as required.


This is a journey level class with incumbents performing veteran benefit counseling and advocacy. Incumbents work without direct supervision and may be assigned to work in a satellite operation or to provide off-site (e.g., in-home) services. Incumbents gather, arrange and evaluate a large volume of diversified data to establish veterans eligibility for entitlements as provided by federal, state and local legislation and are required to use assessment, interviewing, crisis intervention and counseling skills to perform moderate to complex casework services.


Prepares and submits appeals contesting decisions denying claims or the benefit amount awarded clients; researches and evaluates applicability of regulations and documents supporting claims; may represent clients before appeals board; interviews veterans and their dependents for information needed to determine eligibility for a variety of benefits and services; discusses sensitive matters (e.g., marital or medical history) with veterans and their dependents; advises and assists them in establishing their rights to veterans benefits such as pensions, education, insurance, hospitalization, home loans, out-patient medical care and burial; processes applications for benefits; answers general inquiries made by phone and in person; provides information regarding claims procedures, and eligibility criteria; deals with clients of various socio-economic levels and temperaments; makes referrals to other agencies; conducts routine briefing sessions as needed; communicates with representatives of other agencies to determine status or explain circumstances of claim submitted; clarifies regulations; communicates and makes client referrals; prepares and maintains work records and case files; maintains currency with legislation and regulations; completes claim forms for a variety of benefits and programs; prepares transmittal letters; orders documents (e.g., marriage licenses, medical records, school transcripts) needed to support claims; establishes and follows up on case files; may be assigned routine administrative duties; inputs, accesses and analyzes data using a computer terminal, including preparing reports for higher authority. Acts as Local Area Network (LAN) administrator and primary liaison with other Management Information Services (MIS); researches, interprets and explains applicable federal and state laws, regulations and documents supporting claims; obtains documentation of discharges, births, marriages, divorce of veterans and dependents, deaths, naturalization, and other types of evidence in support of application or claims; assists in presenting evidence to prove veterans disability or preference rating; refers veterans and their dependents to other governmental agencies, veterans groups and service organizations; corresponds with the Veterans' Administration, local and state governmental agencies and with veterans or their representative in regard to claims or benefits; schedules medical appointments for evaluation of disabilities, general health care and welfare of veterans and dependents; makes field call visits to homes, hospitals and other agencies; may act for the County Veterans Services Officer as assigned.



Working knowledge of:

Some knowledge of:

Ability to:

Education and Experience:

Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain these would be: Two years of experience in an agency or program administering, assisting or advocating for veterans' benefits. Completion of the equivalent to 30 semester units in social welfare, psychology, sociology or other behavioral science from an accredited college may be substituted for up to 6 months of the required experience.

Special Requirements:

PREVIOUS CLASS TITLES: Senior Veterans Services Representative
Bargaining Unit: 41
EEOC Job Category: 03
Occupational Grouping: 67
Workers' Comp Code: 0053