SANTA CRUZ COUNTY

DEFINITION

Under general direction, to plan, organize, direct and conduct the operation of the Child Support Division of the Department of Child Support Services; and to do other work as required.

DISTINGUISHING CHARACTERISTICS

This single position class serves as the program manager for Child Support and reports to the Director of Child Support Services. The incumbent is responsible for developing and implementing the division budget, supervising staff and for developing methods and procedures to implement Child Support related legislation in conjunction with Child Support Attorneys.

TYPICAL TASKS

Plans, organizes, directs and coordinates the operation of the Child Support Division; supervises, trains and evaluates the work of subordinate staff; develops policies and procedures to meet changing requirements; assures that policies and procedures comply with the law and are fairly and consistently interpreted and implemented; develops and implements the division budget; monitors revenues and expenditures; conducts studies and prepares reports concerning systems, work flow, staffing, facilities and other administrative issues; serves as the department representative to data processing to develop and maintain computerized systems; handles client problems; serves as a liaison to state and federal agencies concerning the Child Support Program; develops and implements division staff training; represents the Child Support Division at meetings, conferences and the press as assigned; acts as a resource and internal consultant to staff; inputs, accesses and analyzes data using a computer terminal; prepares correspondence and reports; attends meetings and conferences.

EMPLOYMENT STANDARDS

Knowledge:

• Thorough knowledge of the principles and practices of administration and organization and fiscal and program management;
• Working knowledge of federal and state laws pertaining to child support;
• Working knowledge of the principles and techniques of administrative survey, evaluation and analysis;
• Working knowledge of the principles and practices of public budgeting, accounting and finance;
• Working knowledge of the principles and practices of supervision and training;
• Working knowledge of the application of data processing to departmental operations; and
• Working knowledge of collection techniques.

Ability to:

• Plan, organize, supervise and evaluate the work of subordinate staff;
• Establish and maintain effective working relationships with others;
• Develop and implement a program budget and project revenues and expenditures;
• Define, analyze, evaluate and solve administrative personnel and fiscal problems;
• Interpret, analyze, explain and apply laws, rules and regulations;
• Prepare clear and concise oral and written reports; and
• Learn to operate a computer to input, access and analyze data.

TRAINING AND EXPERIENCE

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain this knowledge and abilities would be:

Equivalent to graduation from college with completion of the core courses for a degree in Business Administration, Accounting, Public Administration, or related fields and three years of increasingly responsible professional administrative staff experience which included at least one year of experience supervising staff and provided familiarity with the Child Support or similar collection program.

SPECIAL REQUIREMENTS/CONDITIONS:

• Fingerprint/Background Investigation: Ability to pass a background investigation.
• Fingerprinting is required.
• Physically and mentally capable of performing the position's essential functions as summarized in the typical tasks.

  Bargaining Unit: Mid Management
  EEOC Job Category: 01
  Occupational Group: 85
  Workers Comp Code:053