HUMAN
SERVICES DATA APPLICATIONS MANAGER
Job Specifications
|
Class
Code:
|
UU6
|
|
Analyst:
|
LF,
TC
|
|
|
Date
Originated:
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4/87
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|
Date
Revised:
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7/93,
2/08, 11/17
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|
SANTA CRUZ COUNTY
DEFINITION
Under direction, to plan and coordinate
the development, implementation and maintenance of automated eligibility,
social services and employment training data systems; to supervise and direct
the work of technical and clerical support staff; and to do other work as
required.
DISTINGUISHING CHARACTERISTICS
This single position class in the Human
Services Department is responsible for coordinating all aspects of the County's
automated social services data systems. The incumbent serves as the County's
representative to a multiple agency consortium, which analyzes the impact of
State, mandated regulations and proposes new systems and procedures. This
classification differs from the Departmental Systems Analyst classification by
the required knowledge of eligibility, social services, and employment training
programs; the scope of the computer system; and the coordination required at
the State level.
TYPICAL TASKS
- Coordinates
Department computer systems changes with the Information Services Department.
- Identifies
programming problems/errors and assists in determining causes and solutions.
- Identifies
system needs for Department programs including Medi-Cal, Food Stamps, General
Assistance, Child and Adult Protective Services, and Employment Services.
- Prepares
proposals to the software contractor and the County Information Services
Department to make programming changes.
- Supervises
technical staff engaged in troubleshooting system and programming problems and
training system users. Supervises, through subordinate supervisor, clerical
staff responsible for setting up cases in the system, issuing case numbers and
Medi-Cal cards.
- Serves
as a County representative on several State-wide Committees and Task Forces for
the purpose of discussing the management and modification of existing automated
welfare and social services systems, and the development of new systems.
- Reviews
and analyzes changes in social services related legislation and regulations to
determine the impact on automated recordkeeping systems.
- Write
criteria for department special reports.
- Trains
staff when system changes are introduced. Oversees Department training related
to the social services data systems.
- Participates
in the assessment of hardware and equipment needs and network support for Department
data systems.
- Completes
advanced planning documents and cost benefit analyses for State and Federal
approval and funding of changes in the social services data systems. Serves as
a planning team member to analyze costs and benefits for new automated information
systems.
- Develops
and monitors the section budget.
- Prepares,
maintains and updates systems code books, user documentation manuals and
computer control tables.
- Attends
meetings and conferences related to social services data systems.
EMPLOYMENT STANDARDS
Working
knowledge of:
- Federal
and State income maintenance and related public assistance programs,
legislation and regulations.
- The
application of data processing to income maintenance and service program
operations.
- The
functions and services provided by a social services agency.
- The
principles and practices of supervision and training.
- Complex
automated record keeping systems.
Some
knowledge of:
- The
principles and methods of systems and procedures analysis and design.
- Program
budgeting and fiscal management.
Ability
to:
- Understand,
interpret, explain and apply complex regulations, laws and directives pertaining
to Assistance Programs.
- Plan,
organize and participate in the development of automated systems from a
user's perspective.
- Analyze
problems and solutions and adopt effective courses of actions.
- Supervise
the work of subordinate staff.
- Establish
and maintain effective working relationships.
- Prepare
and present technical reports and recommendations.
- Develop
detailed user-documentation and program manuals.
- Train
others to use automated information systems.
Training and Experience:
Any combination of training and
experience, which would provide the required knowledge and abilities, is
qualifying. A typical way to obtain these knowledge and abilities would be:
Three years of
public assistance experience, which provides an in-depth knowledge of an
automated public assistance delivery system from a user's perspective, including
one year of experience in an administrative or supervisory capacity.
PREVIOUS TITLES: Case Data System
Coordinator, Social Services Data Systems Coordinator
Benefit
Status: 11
EEOC
Job Category: 02
Occupational
Grouping: 85
Worker's
Comp Code: 0053