Job Specifications

SANTA CRUZ COUNTY

Under direction, to plan, organize and supervise the work of a unit of eligibility workers engaged in determining or verifying initial and continuing eligibility for a variety of public assistance programs; develop and monitor social services procedures to ensure services are delivered consistent with State/Federal funding requirements; and to do other work as required.

This position is distinguished from the Eligibility Supervisor I in that the incumbent supervises a unit of eligibility workers who perform eligibility determinations and use independent judgment to determine appropriate funding sources for service delivery, handle financial payments, conduct absent parent searches. Additionally the incumbent develops, trains and monitors social worker/contracting agencies service systems and processes to ensure compliance with State/ Federal requirements for service delivery reimbursement; and develops/ implements program management systems.

Analyzes proposed and new State/Federal social services and income maintenance legislation and regulations to develop appropriate processes to make client eligibility determinations and to provide required services to ensure State/Federal reimbursement; develops and delivers training programs to professional and clerical staff to incorporate new/changed procedures; plans, assigns and reviews the work of subordinate eligibility and clerical staff engaged in determining eligibility and appropriate funding sources, providing/coordinating services with other departments, handling financial payments, conducting absent parent investigations and record keeping; assists subordinates with handling complex eligibility problems and dealing with difficult clients; evaluates performance of subordinates and takes or recommends appropriate action; recognizes and effectively deals with personnel problems affecting the work of the unit with other agency staff; assists subordinates with the fair hearing process as required; monitors social worker/contracting agencies service systems and processes to ensure compliance with State/Federal regulations for obtaining reimbursement; reviews/recommends unusual expenditures for Foster Care services; develops and implements management information systems to collect information to project, monitor, analyze program performance; assists with developing program budgets; serves on various committees and takes part in special projects; prepares reports on unit and program activities.

• Thorough knowledge of procedures involved in eligibility determination;
• Thorough knowledge of principal sources of information necessary to establish eligibility for public assistance;
• Thorough knowledge of work organization and record keeping practices;
• Working knowledge of regulations governing social service procedures required for State/Federal reimbursement;
• Working knowledge of regulations governing eligibility and grant determination for all public assistance programs;
• Working knowledge of interviewing techniques for obtaining factual information;
• Working knowledge of management information systems;
• Some knowledge of basic functions and services provided by a public service agency;
• Some knowledge of common community resources;
• Some knowledge of principles of supervision and training.

• Interpret, explain and apply complex regulations, directives and policies dealing with eligibility determination, program operation and social service procedures;
• Develop and conduct training programs for professional and clerical staff to incorporate new/changed procedures;
• Plan, assign, supervise and evaluate subordinate eligibility and clerical staff;
• Monitor social service procedures to ensure compliance with reimbursement regulations;
• Analyze and evaluate program service procedures and revise procedures and workflow as needed to improve efficiency;
• Coordinate program activities with other departments and contracting agencies;
• Establish and maintain effective working relationships with subordinates, departmental staff, and others contacted in the course of work;
• Communicate clearly and effectively in oral and written form;
• Learn to input and access data using a computer terminal;
• Prepare reports and correspondence.

Training and Experience: Any combination of training and experience, which would provide the knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Two years responsible experience in a social services, human resources or similar public assistance agency which includes analysis, implementation, monitoring evaluation of service delivery processes and/or eligibility determination systems; some supervisory experience. OR

Three years experience at a level equivalent to Eligibility Worker III in the Santa Cruz County system; some supervisory experience.

Possession of a valid California Class C Driver's License or be able to provide suitable transportation approved by the appointing authority.