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Topic: USE OF TELECOMMUNICATION DEVICE Date Issued: Oct 25, 1993

FOR THE DEAF (TDD) EQUIPMENT AT Date Revised: Oct 27, 1994

THE INFORMATION BOOTH

Section: ORGANIZATION STRUCTURE

Number: I.6.

PURPOSE:

To provide TDD services for the Governmental Center and other depart-

ments as required through the use of Information Booth staff and Tele-

communication Device for the Deaf (TDD) equipment.

LEGAL BASIS:

Americans with Disabilities Act 1990

POLICY:

TDD equipment is available for referral of calls from the hearing

impaired. Departments will provide individual contacts. These indi-

viduals will be trained in the use of the TDD equipment by Information

Booth staff prior to publishing the number for the department.

PROCEDURE:

The following is the procedure that is followed for the use of the TDD

equipment located in the Information Booth.

1. The Department contacts the Information Booth at 2000 to arrange

for training of staff on the TDD.

2. Once the training is completed, the Department publishes the TDD

number (408-454-2123) on appropriate documents.

3. Incoming TDD calls are received by Personnel staff at the Infor-

mation Booth.

4. Personnel takes the message and communicates to the caller that

the Department will return his/her call.

5. Personnel staff call the Department and gives the message to the

Department designated contact.

I.6.

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6. The Department representative goes to the Information Booth and

uses the TDD to return the call and make further phone and/or

interview arrangements as needed.

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