Information Services


Mission Statement

Partnering with departments, providing the best technology services and solutions to empower and strengthen our community, enhancing opportunities for all.

Department Overview

The Information Services Department (ISD) provides Information Technology services including application development, operations, and maintenance of all County enterprise information technology systems along with providing direct technical support of County departments. As County services to the community become more digital, and tools for County business increase in technical complexity, ISD is committed to supporting the vital infrastructure and related services that enable County departments to serve the constituents of Santa Cruz County.

Budget Summary

Department Budget Overview

Budget Summary of Changes

The ISD budget includes scheduled and negotiated salary and benefit increases to maintain the status quo level of staffing, including 2.0 full-time equivalent positions (1.0 FTE IT Manager I/II and 1.0 FTE Personnel Payroll Clerk) added mid-year in FY 2023-24 (approved on 10/17/23) to support the new and ongoing IT systems and infrastructure, such as the new South County Government Center and Children’s Mental Health facility and to support major projects like the new HR/Payroll, Broadband Master Plan, Generative Artificial Intelligence adoption. ISD’s budget includes support for an upgraded Aerial Mapping project, spearheaded by the Geographic Information Systems Team and funded by an inter-agency cost-sharing agreement. Additionally, the ISD budget makes several corrections to long-term liability charges from the previous year.

The Radio Shop, operated by ISD, is a General Fund budget that requires no General Fund contribution. This service will continue to support County first responders and emergency personnel with stable radio communications and manage the Next Generation Radio upgrade project.

Supplemental Budget Summary of Changes

The Supplemental Budget deletes 1.0 FTE IT Application Development Analyst III and adds 1.0 FTE IT Business System Analyst to support IT projects.

Open the Services Overview or Operational Plan Objectives below for more details.

Department Services and Objectives

Total Expenses
3 %
Total Revenues
5 %
General Fund Contribution
-100 %
Other Fund Contributions
-100 %
Funded Staffing
Service Overview
Operational Plan Objectives
This service supports various department objectives


1 – Indicates change from FY 2021-22 Allowed Budget

2 – General Fund Contribution is the share of General County Revenues (primarily property tax and other local taxes) allocated to each department. Other funds that contribute to this budget are shown on the Budget Details page.

3 – Indicates change from FY 2021-22 Adjusted Funded Positions (including Board-approved mid-year changes as of April 1, 2022).

Budget Details

The charts below show department expenditures and revenues by division and service. Click on the pie charts to drill down for more detail. Complete detail can be found on the County's Transparency Portal.

Expenses by Service

Expenses and Revenues over time

Personnel Details

The chart below provides the department personnel detail by division, service, and classification.