FY 23-24 Program Report

Agency Name: Senior Network Services, Inc. Program Name: Aging in Community Equity Dimension: Age

Condition: Thriving Families Tier: Large Budget: $135,000.90

Annual Goal FY 23-24	Annual Goal FY 23-24
Unduplicated Participants     Total Unduplicated Participants 1200 4094	How Many Activities/Services Will Be Provided?     450 Medicare Counseling intakes/sessions 450 1390 850 Information, Assistance and Referral intakes/sessions 850 869 3 client education presentations 3 43 20 Housing Navigation intakes/sessions 20 39 3 Shared Housing Matches 3 3 5 Home Help Matches 5 12 3 Family Caregiver Support matches 3 15
Annual Goal FY 23-24 Age     0-5 0% 0% 6-18 5% 0% 19-59 85% 12% 60+ 10% 78% Unknown 0% 10%	Annual Goal FY 23-24 Language     English 85% 40% Spanish 15% 11% Other 0% 0% Unknown 0% 49%
Ethnicity     African American 2% 1% Asian 2% 1% Latino 15% 15% Multi-racial 4% 1% Native American/Alaskan 1% 0% Native Hawaiian/Pacific Islander 1% 0% White 70% 80% Other 5% 1% Unknown 0% 1%	Gender     Female 59% 54% Male 40% 46% Transgender- Female 1% 0% Transgender- Male 0% 0% Other 0% 0% Unknown 0% 0% Nonbinary 0% 0%
Location     Capitola 0% 1% Santa Cruz 0% 26% Scotts Valley 0% 1% Watsonville 100% 47% Unincorporated Mid-County (e.g., Live Oak, Soquel, Aptos ) 0% 3% Unincorporated North County (e.g. , Davenport )  0% 0% Unincorporated San Lorenzo Valley (e.g., Ben Lomond ) 0% 0% Unincorporated South County (e.g., Freedom ) 0% 0% Unknown 0% 22% Out of County 0% 0%

Annual Goal FY 23-24   Annual Goal FY 23-24 How Well Did We Provide Service?     How many participants did you survey? 1200 1809 80% of program participants will report being either “satisfied” or “very satisfied” with program services as measured by a one-question participant survey that will be completed by June 30th of each FY.   80% 99%

Annual Goal FY 23-24   Annual Goal FY 23-24 Is Anyone Better Off?     By the end of the fiscal year, 87% of clients willreport that SNS services helped support them in living independently (score of 4 or 5 on SNS survey). 87% 100% By the end of the fiscal year, 87% of clients will report increasedaccess to and better understanding of available senior services in their community (score of 4 or 5 on SNS survey). 87% 100%

Additional CORE Questions  (The maximum length is limited to 1200 characters in the below boxes)
1. Briefly describe any progress and/or successes your CORE program achieved implementing its activities during FY 2023-2024. (Recommended 2-4 sentences)	We continue to be proud of our successes in solving the Medicare dilemma through the provision of HICAP services where we provide counseling to older adults who have questions and issues with Medicare. In addition to counseling directly with clients, we provided more than 35 public and media events, with over 400 interactive outreach opportunities. We continued offering Information & Assistance which provided information and offered links to services; did follow-up calls where or visits where necessary, visited homebound clients to assess and satisfy service needs and provided Case Management including developing care plans and service coordination. We provided translation services, and housing and home help services and information. We advocated on behalf of older adult clients at the Social Security Administration, Housing Authority, transportation agencies, and applied for energy bill assistance and resource counseling for family members. As a Cal AIM provider for CCAH Managed Care Plan members with Medi-Cal, we offered enhanced care management and community supports including housing and deposit assistance, medically tailored meals, and and other social determinants of health. This field is required
2. (Optional, Success Stories) Please share a short story about the experience of a participant or family that received services funded through this contract during FY 2023-2024. Please state the specific activity that was provided and the impact or positive change that occurred as a result of the service(s) provided. *Please make sure to change any identifying information, such as names.*
3. Please describe any challenges your agency experienced in implementing its CORE funded program.	SNS continues to hold a respected position within the older adult services space, and as such we are welcomed throughout the service areas for the programs we provide, and the services we render. Except for the issue of locating qualified staff in an area where the cost of living is substantial; we have limited issues in implementing our Core funded programs. This field is required
4.Have you encountered challenges in collecting CORE program or participant data?	Yes No This field is required
5. If you answered yes, what challenges did you experience? (Recommended 2-4 sentences)	Data collection from older adults is not as easy as it should be, in part because so many of the newer demographic terms, and questions are unfamiliar to many of our participants. While asking someone’s age and language is easy enough; many older adults are not comfortable identifying ethnicity, and gender. Old school measurement options are not exacting enough anymore, yet it is often difficult to ask and have answered, the newer options (i.e., male, female, male transgender, female transgender other...).
6. What technical assistance can HSD or the CORE Institute provide to support your data collection activities?	None This field is required
7. During FY 2023-2024, did your CORE program staff participate in a CORE Institute event (e.g., Coffee Chats or Conversations)?	Yes No This field is required
8. During FY 2023-2024, how did your CORE program engage its staff on issues of equity?	We now have a staff of 26 people located in 3 offices. SNS is proud to share that 28% are Persons of Color, Bi-Racial, or Other. Among Directors of the organization, 60% are Persons of Color, Bi-Racial, or Other. Proudly, females comprise 75% of the Board of Directors. We continually seek the best qualified individual for open positions without regard to race, color, ethnicity, ancestry, religion, age, gender, sexual orientation, or other protected status. We hire the best person available for the job and offer training and growth opportunities equally. This field is required
9. In the CORE RFP, your program indicated an equity issue your program would address. How has your program impacted this equity issue in FY 2023-2024?	As previously shared, the organization has invested in its priority to outreach to underserved communities of color by creating brochures, ads, flyers, engagement opportunities and many of its forms in languages aside from English. We print and distribute the Senior Resource Directory in Spanish and English, have placed many, many copies within various communities. We have fully bilingual-Spanish staff at each of our sites. Further, we are continually conducting and attending events to introduce services to all communities which we feel positively impacts equity. This field is required