FY 23-24 Program Report

Agency Name: Senior Citizens' Legal Service (SCLS) Program Name: Increased Service Capacity SCLS 2022 Equity Dimension: Age

Condition: Safe & Just Community Tier: Medium Budget: $72,000.00

Annual Goal FY 23-24	Annual Goal FY 23-24
Unduplicated Participants     Total Unduplicated Participants 144 109	How Many Activities/Services Will Be Provided?     SCLS will provide 144 legal service consultations 144 109
Annual Goal FY 23-24 Age     0-5 0% 0% 6-18 0% 0% 19-59 0% 6% 60+ 100% 94% Unknown 0% 0%	Annual Goal FY 23-24 Language     English 60% 72% Spanish 40% 8% Other 0% 2% Unknown 0% 18%
Ethnicity     African American 1% 2% Asian 1% 1% Latino 20% 19% Multi-racial 2% 1% Native American/Alaskan 1% 0% Native Hawaiian/Pacific Islander 0% 0% White 75% 71% Other 0% 3% Unknown 0% 3%	Gender     Female 70% 29% Male 30% 16% Transgender- Female 0% 0% Transgender- Male 0% 0% Other 0% 0% Unknown 0% 56% Nonbinary 0% 0%
Location     Capitola 5% 9% Santa Cruz 42% 28% Scotts Valley 3% 3% Watsonville 15% 27% Unincorporated Mid-County (e.g., Live Oak, Soquel, Aptos ) 8% 13% Unincorporated North County (e.g. , Davenport )  1% 3% Unincorporated San Lorenzo Valley (e.g., Ben Lomond ) 6% 15% Unincorporated South County (e.g., Freedom ) 3% 1% Unknown 0% 1% Out of County 17% 0%

Annual Goal FY 23-24   Annual Goal FY 23-24 How Well Did We Provide Service?     How many participiants did you survey? 144 109 80% of CORE program participants’ teachers will report being either “satisfied” or “very satisfied” with program services as measured by a one-question participant survey completed by June 30th of each FY. 80% 0%

Annual Goal FY 23-24   Annual Goal FY 23-24 Is Anyone Better Off?     75% of participants receiving housing legal assistance related to housing issues shall  have improved housing stability, specifically positive housing status at case closure, as measured by the agency utilized database quarterly report. 75% 76% 80% of participants receiving personal and financial safety legal services (Restaining Order, establish a Power of Attorney, or an Advanced Health Care Directive) will experience improved safety at case closure, as measured by an agency utilized database quarterly report. 80% 74%

Additional CORE Questions  (The maximum length is limited to 1200 characters in the below boxes)
1. Briefly describe any progress and/or successes your CORE program achieved implementing its activities during FY 2023-2024. (Recommended 2-4 sentences)	We continued to support expanded service capacity through our Watsonville office allowing for continued easier access to our services for our south county clients. Using our new CRM system, CLIO, continued to hone skills in data collection and evaluation ensuring we were adequately service our target population. This field is required
2. (Optional, Success Stories) Please share a short story about the experience of a participant or family that received services funded through this contract during FY 2023-2024. Please state the specific activity that was provided and the impact or positive change that occurred as a result of the service(s) provided. *Please make sure to change any identifying information, such as names.*
3. Please describe any challenges your agency experienced in implementing its CORE funded program.	Staffing continues to be a challenge for our agency. In a competitive employment market our small but mighty organization struggles to compete with private sector law firms for talented staff. We have been creative in our recruiting and training to ensure consistent service provision even with staff shortages. This field is required
4.Have you encountered challenges in collecting CORE program or participant data?	Yes No This field is required
5. If you answered yes, what challenges did you experience? (Recommended 2-4 sentences)	Clients were hesitant or declined to provide sensitive demographic information. Obtaining survey results was also difficult as clients often ignored or refused to return a the simple satisfaction survey.
6. What technical assistance can HSD or the CORE Institute provide to support your data collection activities?	Assistance in administering a client satisfaction survey that results in a better response rate. This field is required
7. During FY 2023-2024, did your CORE program staff participate in a CORE Institute event (e.g., Coffee Chats or Conversations)?	Yes No This field is required
8. During FY 2023-2024, how did your CORE program engage its staff on issues of equity?	All staff participated DEI training and every all staff meeting includes a discussion on a DEI topic. This field is required
9. In the CORE RFP, your program indicated an equity issue your program would address. How has your program impacted this equity issue in FY 2023-2024?	Senior Legal Services' highest priority is to defend the rights of older adults. Ageism, discrimination, and elder abuse is rampant. Senior Legal Services diligently safeguards seniors' rights by providing complimentary legal services to those most susceptible to exploitation, thereby fortifying their legal standing and security. This field is required