911 Communications Center
Total Expenses
$2,791,504
0%
1Total Revenues
$500,000
0%
2General Fund Contribution
$1,291,504
0%
3
District Sales Tax Contribution
$1,000,000
0%
4
Other Fund Contributions
0
0%
5
Funded Staffing
0.00
0.00
6Website
Overview
Mission Statement
Santa Cruz Regional 9-1-1 is dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence while in partnership with its Users and employees.Department Overview
This budget provides the funding of the County’s share of costs for the Santa Cruz Regional 911 Center (SCR911). SCR911 operates as a joint powers authority and integrates four separate communications center operations (the County and the cities of Watsonville, Santa Cruz and Capitola) into a single operation providing emergency dispatch services. SCR911 also contracts to serve all the fire districts in Santa Cruz County, the Santa Cruz County and San Bentio County local paramedic and ambulance transport provider, as well as San Benito County and the City of Hollister.The County’s contract with SCR911 provides emergency dispatch services for the Santa Cruz Sheriff’s Office, Department of Public Works, Animal Services Authority, and Child Protective Services. Medical calls are handled by Emergency Medical Dispatchers using a computerized system that enables dispatchers to correctly determine the medically appropriate level of response. The County administers the receipt of the County’s Emergency Response Fee collected on monthly bills by telephone companies and included in this budget.
Budget Summary
Department Budget Overview
Adopted Budget Summary
The Adopted Budget included total appropriations of $2,791,504, funded by revenues of $500,000, a General Fund Contribution of $1,291,504, and a District Sales Tax Contribution of $1,000,000.Budget Summary
The budget was a status quo contribution to SCR911, although subsequent to approval of the Adopted Budget, a 2025-26 budget adjustment was recorded to reflect a decrease of $111,647 in the County’s share of costs.The District Sales Tax Contribution was part of the existing General Fund Contribution to SCR911 but was shown separately.
Emerging Issues
Emerging Issues
Declining Revenues: The County receives the County’s Emergency Response Fee collected on monthly bills by telephone companies. The fee is assessed on landlines only. The revenue is steadily declining as the use of land-line phones continues to decline, requiring the County to contribute more General Fund. The County will need to reexamine options to change the fee, including extending it to cell phones.
Department Operations and Performance
Divisions
Services
911 Communications Center
Expenses
$2,791,504
Operational Plan Objectives and Accomplishments
This division supports various department objectives
Completed/Accomplishment
Proposed/In-Progress/Amended
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Services
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Objective
Major Budget Changes
Divison: Division Name
Sort By Division:
| Major Changes | Net FTE Changes |
2025-26 Ongoing Budget Increase / (Decrease) |
2025-26 One-time Budget Increase / (Decrease) |
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Budget Details
The charts below show department expenditures and revenues by division and service. Click on the pie charts to drill down for more detail. Complete detail can be found on the County's Transparency Portal.
Expenses by Service
Expenses and Revenues over time
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